Trust score: how to graduate from New tier
6 min read
Every creator starts at 'new' tier with a 14-day hold + $1,000 unclaimed earnings cap. Graduating to 'bronze' (and higher) shrinks the hold + lifts the cap. Here's the exact recipe.
Trust score inputs
Verified conversions in 30 days — completed orders attributed to your links that survive the hold window.
Refund rate — refunded / total. Below 5% is healthy; above 15% triggers manual review.
Account age — calendar days since first verified conversion.
KYC tier — basic identity verification ≥ tier 1; Stripe debit auth bumps to tier 2.
Manual signal — fraud-team review can add or remove points.
Tier thresholds
Bronze: 5 verified conversions + refund rate < 10% + KYC tier 1. Most creators hit this in 2–4 weeks.
Silver: 25 verified conversions + refund rate < 7% + 60-day age.
Gold: 100 verified conversions + refund rate < 5% + 6-month age + debit auth enabled.
Platinum: 500 verified conversions + refund rate < 3% + 12-month age + verified payout history.
What changes at each tier
Bronze: hold window 14 → 10 days. Unclaimed cap $1k → $3k.
Silver: hold window 10 → 7 days. Unclaimed cap $3k → $10k. Eligible for promo campaigns.
Gold: hold window 7 → 3 days. Unclaimed cap $10k → $25k. Featured-creator badge.
Platinum: 0-day hold for verified merchants. No cap. Priority support.
Things that drop your tier
Refund rate spike — three months in a row over the threshold for your tier and you'll be downgraded one tier.
Self-purchase pattern — buying via your own link is fine occasionally but a recurring pattern triggers 'penalty' branch with zero commission until cleared.
Account-strike rules — content violations, fraud reports, or compliance issues each cost points; three strikes in 90 days lands you on penalty branch.
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