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When do I get paid?
4 min read
Quick answer: your commission lands in your Stripe Connect account anywhere from 10 to 45 days after the buyer's purchase clears, depending on your trust tier (and on the product's refund window). Below is the full lifecycle so you know what's happening at each step.
The four stages of a conversion
1. Held — A conversion lands as 'held' the moment the merchant's webhook confirms a paid order attributed to your tracking link. Held commission is visible in your dashboard but isn't payable yet.
2. Hold window — Held for your trust-tier hold period: 45 days (New), 30 days (Bronze), 21 days (Silver), 14 days (Gold), 10 days (Platinum), or 60 days (Penalty branch). Refunded orders during the hold window are clawed back automatically.
3. Payable — When the hold expires, the conversion flips to 'payable'. The next payout batch picks it up.
4. Paid — A Stripe Connect transfer moves the funds to your connected bank or debit card. You'll get an email when each batch ships.
Faster payouts: opt into debit auth
Without Stripe Express debit authorization, your hold is floored at 30 days regardless of tier. Authorizing lets us claw back from your Stripe Connect balance if a chargeback lands after payout — which is the guarantee that lets us drop the hold to your trust-tier minimum (as low as 10 days at Platinum).
Enable it from Dashboard → Payout & Stripe → Enable debit authorization. Stripe handles the consent screen; we flip the flag on the return URL.
Why the actual hold may be longer than your tier
Each product type has a refund-window floor that overrides the tier hold: Shopify physical 21 days, SaaS one-time / first-month 35 days, SaaS renewal 14 days, digital 7 days, mobile/web 21 days.
Effective hold = max(your tier hold, product refund window). So even at Platinum (10-day tier hold), a SaaS one-time conversion holds for 35 days — the refund-window floor wins.
Why your payout might be delayed
Below the platform minimum of $10. We batch smaller balances. They'll ship in the next batch where you cross the threshold.
KYC pending. New creators need to complete Stripe Connect identity verification before the first payout. Visit /dashboard → Connect Stripe.
Connected account paused. Stripe sometimes pauses payouts for risk review. Check your Stripe dashboard for a notification.
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